PRIVACY POLICY

At Phoasis, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

By using our website, you agree to the practices described below.

1. Information We Collect

We collect personal information to process your orders, improve your shopping experience, and operate our business.

A. Information You Provide

• Name

• Email address

• Shipping & billing address

• Payment details (processed securely by third-party payment providers — we do NOT store full card details)

• Order history

• Any information sent to our support email

B. Automatically Collected Information

When you browse our website, we may collect:

• IP address

• Device information

• Browser type

• Pages visited

• Time spent on site

• Referring website

C. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Enable website functionality

• Analyse site performance

• Improve user experience

• Support advertising (including Google Ads & Google Merchant Center compliance)

You can disable cookies at any time through your browser settings.

2. How We Use Your Information

We use your information to:

• Process and deliver orders

• Send order updates and customer support replies

• Improve our website’s performance

• Personalise your shopping experience

• Detect and prevent fraud

• Run advertising and remarketing campaigns (Google Ads, Meta Ads, etc.)

Your information will never be sold.

3. How We Share Your Information

We may share your data with trusted third parties solely for business operations:

A. Service Providers

• Payment processors (Shopify Payments, PayPal, Stripe, etc.)

• Shipping carriers

• Website hosting and analytics tools

• Email marketing services

B. Advertising Partners

We use platforms such as:

• Google Ads

• Google Analytics

• Meta (Facebook/Instagram)

These partners may use cookies to show you personalised ads.

C. Legal Requirements

We may disclose information if required by law, fraud investigations, or government authorities.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted checkout

• Secure servers

• Limited staff access

• Regular security audits

However, no online transmission is 100% secure.
By using our services, you acknowledge this risk.

5. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Correct or update your information

• Request deletion (“right to be forgotten”)

• Opt out of marketing emails

• Disable cookies

You can request any of these rights by emailing us at:
📩 phoasisshop@gmail.com

6. Data Retention

We retain your information only as long as necessary for:

• Legal obligations

• Order fulfilment

• Fraud prevention

• Business operations

You may request deletion at any time.

7. Third-Party Links

Our site may contain links to third-party websites.
We are not responsible for the privacy practices of external sites.

8. Children’s Privacy

Our website is not intended for individuals under 13.
We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new “Last Updated” date.

10. Contact Us

For privacy questions, data requests, or concerns, contact us at:

📩 phoasisshop@gmail.com